Return Policy

Returns Policy

EXTENDED RETURN POLICY

To assist with early shopping, purchases made between 3rd November to 20th December are eligible for our Extended Returns Policy.

We have extended our returns policy during this period to 90 Days provided our Refund & Exchange policy conditions have been met

All returned items must be unworn and in original packaging with all tags attached. Please see below for the full returns policy.

If for any reason you are not satisfied with your Ben Sherman purchase, we are happy to provide a refund or exchange subject to the conditions outlined below.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer free returns on eligible items.

For further assistance or to check if your items are eligible, please contact shop@bensherman.com.au

Conditions for Refunds and Exchanges

We will happily provide a refund or exchange if:

  • The goods are returned within 90 days (as per Extended Returns Policy)
  • The goods are returned unworn, in a clean, saleable condition, in original packaging with original tags attached.
  • An online return submission is completed via the Australia Post Returns Portal here

If you wish to exchange your items, please email your exchange request to shop@bensherman.com.au to confirm item availability before sending your return.

Exclusions

We cannot provide a refund under the law if:

  • The items are damaged, have been worn, or are not faulty.
  • For hygiene reasons, hosiery and underwear cannot be returned for change of mind or incorrect size.

Shipping Fees:

  • Original shipping fees are non-refundable for change-of-mind returns.

Our change-of-mind returns policy is in addition to your rights under consumer laws. Refunds will be processed using the original payment method once we have received the return.

For instructions, please refer to the section "How to Return Your Items Online" below.

Important Information for Third-Party Purchases

For any Ben Sherman products purchased from third-party sites (e.g., The Iconic, Myer, David Jones, or independent retailers), exchanges or refunds must be processed directly with the place of purchase.

How to Return Your Items Online

Head to our Australia Post returns portal here

  1. Fill in your order ID and email address
  2. Print off your return label and take your return to your local post office

If you wish to exchange your items, please submit your exchange request to shop@bensherman.com.au

Processing Times:
Refunds will be processed within 5 business days of receiving your return.